Returns & Refunds

We want you to feel confident when ordering from SleepyTailz.

Returns  
You have 30 days from the date of delivery to request a return.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging where possible

Non-returnable items may include:
- Items that have been used
- Items not in their original condition

Return Process  
To start a return, please contact us at:
info@sleepytailz.co.uk

Include your order number and reason for return. We will provide instructions on how to return your item.

Return Shipping  
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds  
Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within a few working days.

Exchanges  
We do not currently offer direct exchanges. If you would like a different item, please place a new order.

Damaged or Incorrect Items  
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we will resolve the issue as quickly as possible.